T1.5 Support Analyst

ID inzerátu:2438849

Místo pracoviště:Brno, kraj: Brno

Obory:IT prodej, služby, IT správa systému, hardware, Služby zákazníkům

Typ pracovního vztahu:HPP

Nabízená výše platu:neuvedeno

Datum nástupu:kdykoli

Počítačové znalosti:neuvedeno

Popis pozice

Creation of trouble tickets for customers and taking ownership of faults through to resolution

Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA

Liaison with suppliers and customers in relation to fault resolution and control the repair process

Direct customer and account team interface providing day to day network support

Manage initial trouble investigation, isolation and steady state recovery

Assists users to identify and solve connection/communication problems

Book out tickets to telco vendors for access circuit trouble investigation

Provide regular status updates to enterprise and internal customers


  • Technical Skills:

    Background in maintenance within the Network area as an advantage
    Helpdesk Experience as an advantage
    Basic data Network skills (CCENT) might be an advantage, but not required

    Soft Skills:

    Ability to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
    Ability to efficiently resolve customer’s problems and escalate further to Tier2 or to other 3rd party
    Ability to work well under pressure, set priorities and comfortable making decisions
    Advanced English (B2+ as a minimum)
    If you are fluent also in French or Italian - great, but English only is ok too
    Flexibility to work in shift pattern (including night shifts)


  • Opportunity to work and grow within stable international company in a modern office in Brno
    Technical development related to the role
    Good quality work-life balance with plenty of cultural and active opportunities
    Vibrant international team
    1 extra week of holiday (5 weeks in total)
    Meal vouchers
    Private medical care with English speaking personnel
    Special discounts for gyms, opticians


Kontaktní osoba:Jana Dvořáková

Adresa:Klášterní 246 / 8, Česká Lípa, 470 01

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