Popis pozice
What is the job about?
You will be a part of our Global Support Center team in Prague, where you can make an impact on our and your growth. We concern about your development seriously and absorbed on your career plan according to your preferences, skills, and motivation.
As a Support Center Specialist, you will be providing technical support to international customers with their issues ranging from Windows issues and network printers to application support and user administration. You will work in the modern IT environment and acting as a single point of contact for incoming incidents.
Požadujeme
- What do you need?
Excellent written and verbal communication skills in English and Danish (at least B2 level)
Experience in a similar position (Customer Support, Help Desk, Service Desk)
Willing to help customers with a positive attitude.
Knowledge of Office 365 (Outlook, Excel, Word)
Knowledge and general interest in Windows 7, 10
Readiness to continuously learn about IT technologies
Ready to take responsibility for critical tasks
Strong problem solving and troubleshooting skills
Strong analytical skills to identify the root cause of the issue
Ability to collaborate in virtual teams
Would be great if you had:
Experience and general knowledge of Active Directory (User Administration)
Previous experience with Network
Previous experience with Application Support
Previous experience working with ITSM/CRM tool
Nabízíme
- You can look forward to:
Above-average salary
Relocation package if you are located outside of the Czech Republic
5 weeks of annual leave
Sick days – 5 days per year
Meal vouchers (100 CZK/voucher)
Cafeteria system (6000 CZK/year)
Multisport card
Company laptop
Company mobile phone
Monthly pension insurance of 3%
Company assistance towards TAX authorities
Modern offices 2 minutes from the metro station
And there are no night shifts
Zaměstnavatel
Kontaktní osoba:Assel Zhalgaspayeva
Adresa:Průmyslová 3000, Turnov, 511 01