Senior Helpdesk Operator - VIP support (Fr...

ID inzerátu:2475802

Místo pracoviště:Praha, kraj: Hlavní město Praha

Obory:IT správa systému, hardware

Typ pracovního vztahu:HPP

Nabízená výše platu:neuvedeno

Datum nástupu:kdykoli

Počítačové znalosti:neuvedeno

Popis pozice

WHAT YOU WILL DO?

✔ 1st line support VIP end users solving their incidents and service requests in a professional and efficient way

✔ correct identification, logging, and categorization of issues escalating to other ICT solver groups if necessary

✔ supervision of the ICT support portal queue, making sure all tickets are assigned and logged properly

✔performing daily and long-term operational management of VIP client (hardware and software)

✔ manage ICT Videoconferencing & digital Signage infrastructure

✔ ICT onboarding/offboarding of new users



SPECIFIC TASKS AND RESPONSIBILITIES

Administration of ICT systems on basic administration level (up to the level of SECRET EU), including:

✔ administration of:



Active Directory services

File&Print services

Intranet services (SharePoint)

E-mail services (Exchange)



✔ support and maintenance of ICT Videoconferencing infrastructure

✔ provision and support of restricted ICT systems as instructed by SEC and OPS teams

✔ ensure the maintenance, development, and provision of the system documentation

✔ create and deliver end-user documentation and training to GSA users

✔ proactive attitude towards ICT excellence, following best practices, and providing feedback to ICT management in order to ensure the continuous development and improvement of the systems

✔ keep up with the latest ICT technologies (actively contribute to the continued ICT modernization)

✔ participate in ICT missions to support sites

✔ availability for occasional support out of business hours

Požadujeme

  • EXPECTED PROFILE
    ✔ EU Citizenship
    ✔ professional experience with ICT incident management (at least 2 years)
    ✔ proactive in communication (English at excellent level)
    ✔ advanced knowledge and experience with:

    MS Windows 7&10
    MS Office
    File sharing & Printing

    ✔ basic knowledge and experience with:

    MS Windows server
    MS SharePoint 2013
    Active Directory services

    ✔ Security Clearance “EU Secret” (valid at the date of entry or ongoing procedure)

Nabízíme

  • Business hours run on Monday - Friday from 8.30 – 18:00. Minimum contract period until November 2021 with the possibility of prolongation.

Zaměstnavatel

Kontaktní osoba:Adéla Pudil

Telefon:734 765 828

Adresa:Průmyslová 3000, Turnov, 511 01

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